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Kelly S.
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Kelly S.

Bilingual Customer Experience Specialist | Virtual Assistant

Welcome to the space where smooth operations take flight ✈️. Right here is where your business finds its perfect support match ✅🤝. I am Kelly Sanchez, a highly motivated and customer-oriented professional with proven experience in customer service, virtual assistance and data entry✨💼. With hands-on knowledge in the hospitality, airline and insurance industries, I bring not only skills but also resilience and dedication to help your business run smoothly and successfully. I'm genuinely committed to delivering first-class service that makes customers feel heard, supported and valued. Whether it's handling calls, emails or live chats, I bring clarity, care and a solutions-focused attitude to every task. I'm sure my proactivity, strong communication skills and results orientation will be a great assistance for the following tasks and open to more: -Provide excellent customer service via emails ✉️, chats or phone calls 📞. -Manage inboxes 📧, calendars and meetings 🗓️. -💡Assist customers with inquiries, concerns and doubts. -🧭Guide and educate customers with accurate, helpful information ✔️. -Perform data entry 💻📝: enter, update, and manage data in digital systems. (Prepare and maintain databases, CRM entries or prep sheets). Tools I'm familiar with: Outlook, Gmail, Microsoft Teams, Google Meet, Zoom, Word, Excel. Working with me means partnering with someone who understands the value of excellence and resilience. I'm fully dedicated to helping you achieve your goals with quality, consistency and care🌟.

🇩🇴Santo Domingo, Dominican Republic$25/hr100% JSS5.00 (2)Since Mar 2025

Earnings and projects

MRR
$2.6k

Last 6 months ÷ 6

World#15,980 / 412k
🇩🇴Country#41 / 1,225
Revenue, last 30 days
$2.5k

Last 6 months: $15k

World#15,875 / 412k
🇩🇴Country#43 / 1,225
Total earnings
$24k

Billed in all: $25k

World#126,437 / 412k
🇩🇴Country#403 / 1,225
Per project
$8k

$15k in the last 6 months

World#20,759 / 412k
🇩🇴Country#108 / 1,225
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇩🇴Country#338 / 1,225
Projects in all
3

Across 9 contracts

0% fixed100% hourly
World#304,140 / 412k
🇩🇴Country#625 / 1,225

Earnings, last 30 days

$25.4k+$2.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$22k$24k$26kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Cultural Adaptation

Ranked by MRR among everyone on Upwork with the skill.

  1. #6Cultural Adaptation324 freelancers · 🇩🇴 #1Top 2%
  2. #30Travel & Hospitality1,231 freelancers · 🇩🇴 #1Top 2%
  3. #55Call Center Management1,271 freelancers · 🇩🇴 #2Top 4%
  4. #197Scheduling6,335 freelancers · 🇩🇴 #3Top 3%
  5. #203Phone Communication6,538 freelancers · 🇩🇴 #8Top 3%
  6. #206Phone Support5,089 freelancers · 🇩🇴 #4Top 4%
  7. #239Customer Relationship Management5,121 freelancers · 🇩🇴 #3Top 5%
  8. #396Microsoft Office15,119 freelancers · 🇩🇴 #4Top 3%