Mari D.

Hi, I’m Mari — an eCommerce and Customer Support Specialist with 5+ years of experience helping online brands deliver smooth, reliable customer experiences across platforms like Shopify, Amazon, and TikTok Shop. I’m known for being the go-to person for troubleshooting issues, setting up and maintaining third-party integrations, and supporting customers with empathy and clarity. 🛒 What I bring to the table: ✔ eCommerce Platform Support – Skilled in Shopify, Amazon Seller Central, and TikTok Shop, including everything from product listings and order flows to backend configuration and customer escalations. ✔ Integration Know-How – Hands-on experience supporting integrations with tools like Judge.me (reviews), Reacher, Klaviyo, Recharge, and other Shopify apps. ✔ Customer Experience First – I prioritize clear communication, timely resolutions, and making customers feel seen and supported — whether via email, chat, or help desk platforms like Zendesk, Gorgias, and Intercom. ✔ Cross-Team Communication – I bridge the gap between customers and internal teams, helping translate customer pain points into actionable insights without the tech jargon. I thrive in collaborative environments and love being part of a brand’s support backbone — especially when it involves Shopify ecosystems, marketplace tools, and helping customers feel confident every step of the way. 📩 Let’s chat if you need someone reliable, empathetic, and eCommerce-savvy on your team!