Marnie N.

Chat & Email Support | Shopify Specialist | Dropshipping E-commerce

Are you looking for a reliable, empathetic, and experienced customer support professional who wear multiple hats across healthcare, fintech, and e-commerce? Look no further. Hi! I'm Marnie, a customer service specialist with 10+ years of experience in chat, email, and voice support. I've successfully handled roles in medical claims, technical support, and order fulfillment for well-known platforms like Earnin, Citcon, Peloton, and Albert. * Healthcare and Medical Support (5+ years) - Supported healthcare clients with insurance claims and eligibility verifications, including those related to major networks like Anthem. - Promoted to Subject Matter Expert (SME) for validating denied claims and claim resubmissions - Familiar with HIPAA compliance and handling sensitive data * BPO & Multichannel Customer Support - Provided support for apps and services in fintech, e-commerce, and fitness industries - Handled high volumes of tickets via Zendesk, Freshdesk, Notion, Sana - Known for fast issue resolution, friendly communication, and maintaining high CSAT scores * Tech-Savvy & Process-Oriented - Report generation, bug escalation, documentation, and improving workflows - Quick learner of new systems with a strong sense of ownership and professionalism I’m here to help your business retain customers, resolve issues efficiently, and elevate your support operations. Let’s talk about how I can support your team remotely—I'm ready to bring my experience to your project!