Hadeer M.

B2B Sales & Quality Coach | Customer Support | VA (EN & DE)

Need a reliable professional who can manage customer interactions, administrative tasks, and business operations with accuracy, structure, and professionalism? I am a highly experienced Customer Experience and Sales professional with 5+ years of expertise in customer service, quality assurance, and B2B/B2C communication. I help businesses improve customer satisfaction, streamline operations, and maintain high-quality service standards across different channels. I have worked with international companies such as Vodafone UK and Concentrix, where I gained strong experience across multiple departments and accounts, including cold calling, warm calling, customer support, and sales-driven communication. I also have experience with virtual assistant assessment-style tasks, including: • Calendar and inbox management simulations • Customer handling scenarios and role-play evaluations • Administrative and task prioritization exercises • Communication-based assessment environments I have handled responsibilities such as: • Customer support and escalations (B2C & B2B) • Email, chat, and voice communication • Quality assurance monitoring and feedback • CRM updates, documentation, and data entry • Coaching and performance support • Outbound cold & warm calling campaigns • Client and business account communication Languages: • German: B2 / Fluent professional working proficiency • English: Fluent (professional level) • Arabic: Native speaker What you can expect from working with me: ✔ Strong communication and professionalism ✔ High attention to detail and accuracy ✔ Reliable and structured task management ✔ Fast response time and adaptability ✔ High-quality customer experience delivery I am committed to supporting businesses in improving customer satisfaction, increasing efficiency, and maintaining professional operational standards in both B2C and B2B environments. Let’s connect and discuss how I can support your business success.