Kira N.

I am Kira, TSU in Tourism currently I work in the area of Customer Service in a banking institution which has allowed me a broad knowledge in the area, ranging from analysis, acquisition, retention, loyalty and customer recovery, I have also had the opportunity within the institution to be support staff as Senior Analyst of the Region where I fulfilled functions of: *Analysis *Drafting *Creation of strategies and their implementation. *Resource management *Critical case management *Database In order to ensure the effective management of the assigned requirements through a pro-active monitoring, through direct contact and detailed analysis of the needs of customers and employees, with the constant commitment to ensure compliance with the performance indicators of the area and in turn customer satisfaction. On the other hand, I have dedicated myself to deepen within me, those dreams and interests that allow me to live in a full way my day to day, in order to give the best of me in each work or personal experience in an authentic, creative, professional and honest way. I have developed cognitive skills with which I most identify myself and I am an excellent communicator, responsible, independent, disciplined, flexible, I am able to adapt quickly, and willing to acquire new knowledge every day, as well as technical skills acquired through my experience and training such as: *Management of Microsoft Office, Google Suite. *Kiu System management *Google Workspace, Gmail, Google Drive, Google Docs, and Google Meet *Proofreading and proofreading *Research and development *Content creation and editing in Canva *Agenda management In closing I would like to emphasize my motivation to work freelance online, please feel free to contact me if this is of interest to you.