Chisom U.

Are emails piling up, customers waiting for responses, appointments becoming difficult to manage, or important tasks falling through the cracks? That’s where I come in. I help founders, small businesses, and growing teams stay organized by handling the administrative, customer support, and operational tasks that take time away from their core work. My experience began in short-term rental operations, where I gained hands-on experience with guest communication, property research, follow ups, and day to day coordination. I’ve since expanded my experience into Virtual Assistance, travel planning, CRM management, project coordination, customer support, and technical support. Here’s how I can support your business: Administrative & Executive Support • Email and calendar management • Appointment scheduling and follow-ups • Internet research and data entry • Travel research and detailed itinerary planning • Document and file organization Customer & Technical Support • Email, chat, and text support • Customer inquiries and follow-ups • Ticket management and resolution • Troubleshooting • Escalation and support documentation Operations & CRM Support • CRM updates and organization • Customer and lead management • Task and project coordination • Workflow and process support • Database and spreadsheet management Lead Generation & Sales Support • B2B lead research • Prospect list building • CRM data management • Appointment setting • Sales research and follow-up support I’m familiar with tools including Google Workspace, Microsoft tools, HubSpot, Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Zoom, ClickUp, Asana, Trello, Monday, Airtable, Zapier, Calendly, and other CRM, customer support, project management, and scheduling platforms. What you can expect from me: • Clear and professional communication • Attention to detail • Reliable follow-through • Organized work and timely updates • Willingness to learn your systems and processes • A proactive approach to solving problems I understand that good support is more than simply completing a task list. It means responding when needed, keeping information organized, following up, and making sure nothing falls through the cracks. My goal is to make your day to day operations easier, keep your customers supported, and give you more time to focus on growing your business. If you’re looking for a reliable Virtual Assistant who can support both your customers and your internal operations, I would be happy to discuss how I can help. Let’s get the work off your plate.