Natalia M.

I help businesses manage client relationships, coordinate international operations, and keep projects moving through clear communication, structured follow-up, and reliable execution. With 9+ years of experience working with international teams and clients across the U.S., China, and Latin America, I have supported customer service, sales, and business operations from the first inquiry through order completion. My experience includes qualifying leads, coordinating quotes and orders, managing CRM pipelines, communicating with customers, coordinating logistics, and following up on invoices and payments. I work closely with sales, accounting, production, and logistics teams to keep projects organized and ensure nothing falls through the cracks. I'm also expanding my work into China sourcing and supplier coordination, connecting international businesses with China-based support for supplier communication, product sourcing, quotation follow-up, production coordination, quality inspection arrangements, and shipping logistics. Through collaboration with China-based partners, I aim to help businesses simplify supplier communication, coordinate multiple moving parts, and manage their sourcing projects more efficiently. What I offer: • Customer Success & Client Relationship Management • International Business & Operations Coordination • China Sourcing & Supplier Coordination • Vendor Communication & Quotation Follow-Up • Sales Support, Lead Qualification & Pipeline Management • Purchasing, Order & Project Coordination • Logistics & Shipping Coordination • Invoicing & Payment Follow-Up • CRM Management. • QuickBooks, Excel & Google Workspace • English–Spanish Business Communication I'm proactive, organized, and detail-oriented, with a strong focus on communication, accountability, and follow-through. I enjoy working across teams, coordinating complex tasks, and helping businesses build reliable processes that keep operations running smoothly. Whether you need support managing customers, coordinating orders, communicating with suppliers, or organizing international projects, I bring a structured, hands-on approach to getting things done.