Natalia M.

Client Success & Account Management Specialist | Bilingual

I help companies retain clients, optimize onboarding, and streamline customer operations. With 9+ years of experience working with international teams (U.S., China, and Latin America), I specialize in client success, cross-cultural communication, and workflow optimization that directly improves retention and customer satisfaction. I go beyond basic support. I help companies reduce churn, improve onboarding experiences, and create structured follow-up systems that keep clients engaged long-term. What I can support you with: •⁠ ⁠Client onboarding & account management •⁠ ⁠Retention & follow-up systems •⁠ ⁠CRM management & optimization (HubSpot, Salesforce, Monday) •⁠ ⁠Sales-to-success handoff coordination •⁠ ⁠International client communication (English–Spanish) •⁠ ⁠Process documentation & workflow improvements If you’re looking for someone who can manage relationships strategically while keeping operations organized behind the scenes, let’s talk.