Rene H.

I’m a bilingual Project Manager and Virtual Assistant with over 12 years of experience in Customer Support, Technical Assistance, and Process Management. Throughout my career, I’ve helped businesses improve client satisfaction, organize workflows, and implement automation systems that save time and reduce human error. Today, I specialize in helping small businesses and entrepreneurs streamline their operations through workflow automation and smart process design using tools like Zapier, Google Workspace, and Typeform. My background gives me a unique mix of skills: Over a decade in customer support and tech troubleshooting , I understand systems, clients, and details. Strong project management and task organization abilities , I keep processes efficient and deadlines clear. Workflow automation expertise , I connect tools and build systems that run tasks automatically. What I can help you with: Automating repetitive daily tasks Setting up onboarding forms, payment reminders, and welcome emails Building efficient systems for communication and task tracking Managing client communication and project coordination Handling data entry and maintaining clean, organized records Tools I work with: Zapier | Google Workspace | Typeform | Notion | ClickUp | Slack | Gmail | Trello | different CRM tools. I’m reliable, proactive, and detail oriented. My goal is to help you focus on growth while automation handles the routine.