Jumoke A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Are you looking for a reliable customer support or phone, email, and chat specialist who can deliver fast, friendly, and solution-driven support that keeps your customers happy and loyal? I bring 3+ years of experience in customer service and technical support, helping businesses build trust, improve retention, and scale their customer experience. I specialize in managing inquiries, resolving issues with empathy, and turning every interaction into a positive brand experience. ✅ What I can help you with: * Managing support via email, live chat, sms, and phone * Handling tickets in Zendesk, Intercom, Front, and Gorgias * Building knowledge bases/FAQ documentation to reduce repetitive inquiries * Tracking and analyzing support metrics to improve CSAT, NPS, and retention * Escalating technical issues and ensuring fast resolutions * Providing personalized, human-centered support that makes customers feel heard ✅ Why clients choose me: * Strong communication (clear, empathetic, and professional) * Quick problem-solving and adaptability in high-volume environments * Organized, proactive, and detail-oriented; I don’t let things slip through the cracks * Proven track record of increasing customer satisfaction and repeat business My goal is simple: to take care of your customers so you can focus on growing your business. 📩 Let’s talk about how I can help you boost customer satisfaction, improve retention, and represent your brand with excellence. Key Skills: *Customer Support *Email Support *Live Chat Support *Troubleshooting *Customer Experience (CX) *Zendesk *Intercom *Help Desk Support *Virtual Assistance *Ticket Handling *CRM Tools *Knowledge Base Creation *Order Processing *SaaS Support *E-commerce Customer Support *Slack, Asana, Trello, ClickUp, Discord, etc