Charmain M.

Hi there! I have experience in Airbnb and & Short-term Rental as a Virtual Assistant with 7 years of experience in the Travel industry. SKILL SET ✔️Excellent in customer communication. ✔️STR Virtual assistant (Rental Management and Knowledgeable in Airbnb) PMS & Channel Manager Knowledgeable ✔️Cleaning team checklist ✔️Ability to both Manage VIP and Difficult guests. ✔️Listing Task (Properties, Descriptions, Image Upload and Creating New) ✔️Superhost Checklist ✔️Maintenance Support List (HVAC, Pest control services, Plumbing and Etc.) ✔️Create automated messages ✔️Develop House Rules ✔️Check-in tasks ✔️Managing Booking Calendars ✔️Knowledgeable of Windows and Microsoft Office (Excel and Word) 🛑TOOLS: Asana, Slack, Notion, Canva, Guesty, OwneRez, TurnoverBnb, Airbnb and Google Suite (MS Office, Gmail, Drive, Docs, Sheets, Forms, Calendar, Sites, Slides). 🛑Soft skills: Goal-oriented, Communication, Teamwork, Initiative, Adaptability, and Emotional intelligence. You can Trust me with any task as a Virtual Assistant. I am excited to help and looking forward in helping you.