Mohamed Makeen D.

60+ live accounts. One person. Ask me why none of them left. Driving £100K+ closed revenue while holding 60+ accounts at once, retention isn't luck... it's the job itself, as anyone really can sell, yet almost no one can be trusted with what happens afterwards, and that's the exact gap I fill. I own the client relationship end to end: from the first conversation through onboarding, delivery, and renewal. I've managed 60+ live accounts at once without dropping retention, and I've built the account-management and outbound processes that let a company go from "no one owns this" to a real, repeatable commercial function. If YOU are hiring for: • New business coming in but no one owning it - outbound, qualification, negotiation, and closing, end to end • Clients churning because no one owns the relationship after the deal closes • No visibility into pipeline or account health because nothing is tracked or reported properly ...I'm the person you bring in to fix it once, not patch it every quarter. Core Competencies • Customer Success & Retention - owning 60+ concurrent client relationships through onboarding, delivery, and renewal, with retention as the metric that matters • Account Management - full-cycle ownership: business development, negotiation, onboarding, service delivery, and renewal under one person • B2B Business Development - outbound strategy, lead qualification, negotiation, and closing on deals worth £100K+ • Executive Stakeholder Management - closing and maintaining relationships directly with decision-makers, not gatekeepers • Pipeline & Account Visibility - keeping HubSpot, Salesforce, GoHighLevel, and Airtable current and accurate so leadership always has a real read on account health and deal status • Cross-Functional Coordination - working across marketing, ops, finance, and technical teams so client issues get resolved instead of stalling in handoffs • Strategic Partnerships & Market Expansion - identifying and closing referral/partnership channels that open new revenue lines Proof & Metrics • Managed 60+ strategic client accounts simultaneously while maintaining strong retention • Closed deals totaling £100K+ in profit • Built and ran a private client function from zero at a London-based capital firm - the onboarding, retention, and reporting processes that didn't exist before • Identified and negotiated 10+ new client acquisition opportunities through market research • Improved supplier cost-effectiveness by 60% through proposal analysis and vendor negotiation • Trained and mentored junior account managers, raising team-wide performance • Served as primary liaison between clients and candidates in a healthcare recruitment book - placements only stick if the relationship holds If you need someone who can walk into a churning book of clients (or an empty one :) ) and turn it into accounts that renew, send me an interview invite or book a 15-minute call. I'll come with two or three specific ideas for your setup before we even talk price