Kesly S.

Bilingual (EN/ES) Virtual Assistant and QA/Operations Specialist with 7+ years of experience supporting medical practices, service-based businesses, and high-volume administrative environments. I bring a strong background in patient communication, workflow optimization, compliance, data accuracy, and customer experience. My work style is organized, detail-oriented, and proactive — I help teams operate smoothly, reduce errors, and deliver a professional, reliable experience to clients and patients. What I Can Help You With Medical Virtual Assistance -Patient communication & follow-ups -Appointment scheduling & calendar management -EMR/EHR data entry -Intake forms & documentation -HIPAA‑aware workflows Quality Assurance & Operations -Process auditing & SOP creation -Ticket review & CX evaluation -Data accuracy checks -Reporting & documentation Executive & Administrative Support -Inbox & calendar management -Research & data organization -CRM updates -Document preparation -Bilingual communication (EN/ES) Why Clients Work With Me -Clear, professional communication -High attention to detail -Fast learner with strong tech adaptability -Calm, reliable, and solutions‑oriented -Committed to long‑term collaboration