Claire B.

Are you looking for a reliable partner to take care of your customer service on French market ? My role is to represent your company to your clients, answer their requests and needs with reactivity and professionalism, and ensure their satisfaction and loyalty. Thanks to my extensive experience and knowledges in customer relationship management, I offer my services to guarantee an optimal buyer experience and strengthen your brand image on the French market. During more than 10 years, I have been working as an administrative and commercial assistant in various business sectors such as hotels, construction, food, retail… I was in contact with consumers before their purchase, during and after the sale. As a native French person, I am perfectly aware of the market’s expectations and culture. Thus, I can help you to adapt your strategy and communication to the country. In 2011, I got a Master’s degree in Business which provided me a large vision and deep understanding of the business world’s functioning. I am also naturally animated by the sense of service and my capacity to solve conflicts with calm, respecting the values of the company help me to turn the unsatisfied client into a satisfied one. By working with me, you will benefit from: - Effective and proactive buyer service management - Expertise in communication and clientele relations - Personalized and quick answers to requests - Detailed follow-up of the actions run - Concrete and adapted advice on the strategy to improve global satisfaction I would be glad to meet you and talk about your needs, so please feel free to contact me to arrange a meeting. Have a nice day!