Tyson W.

Email, Outlook or Microsoft 365 problem that's disrupting your business? I specialize in diagnosing the messy issues that aren't solved by reinstalling Outlook or clicking "Sync" again. I provide senior-level remote troubleshooting for Microsoft 365, Outlook, Exchange Online, Apple Mail, Gmail/IMAP and Windows environments. Recent client work has included: • Outlook synchronization, OST/PST and mailbox problems • Microsoft 365 shared mailbox configuration and permissions • Exchange Online mail flow, junk filtering and message-trace troubleshooting • Apple Mail and Gmail synchronization and filtering investigations • IMAP email migrations and mailbox preservation • Microsoft 365 account, authentication and profile problems • OneDrive/SharePoint file and access troubleshooting • Windows desktop, profile and application issues My approach is diagnostic rather than trial-and-error. I first determine whether the problem is with the server, account, client application, local profile or synchronization layer. Then we fix the underlying issue and verify the result. I can work directly with end users or business owners, and I'm comfortable troubleshooting environments where multiple accounts, shared mailboxes, legacy configurations or large mailboxes have made the problem difficult to isolate. I also document what was changed so you're not left wondering what happened after the support session. Good fit for: Outlook problems • Microsoft 365 troubleshooting • Exchange Online • Apple Mail • Gmail/IMAP • email migration • mailbox synchronization • shared mailboxes • OneDrive/SharePoint • Windows troubleshooting Need something fixed quickly? Send me a description of the problem and what you've already tried. I can usually tell you whether it's something I can help with before we start.