Jenlie S.

Detail-oriented and customer-focused professional with hands-on experience in parcel panel checking, social media management, and customer service. Adept at handling customer inquiries, managing online engagement, and ensuring operational efficiency with a strong commitment to delivering exceptional customer experiences. Core Skills Parcel Panel Checking & Tracking Social Media Engagement (Comments & DMs) Customer Support & Conflict Resolution Time Management & Task Prioritization Problem Solving & Critical Thinking CRM & Messaging Tools (Freshdesk, Gorgias, Zendesk, Meta Business Suite) Experience Customer Support & Parcel Panel Specialist Verified and tracked parcel statuses using dedicated parcel panel systems to ensure accurate delivery information. Investigated delayed or lost packages, providing timely updates and resolutions to customers. Liaised between logistics teams and customers for smoother order processing. Social Media Manager – Community Engagement Responded to comments and direct messages across platforms like Instagram and Facebook with professionalism and brand-aligned tone. Handled customer queries and feedback, escalating issues when necessary while maintaining positive engagement. Maintained high response times and ensured all interactions were logged and followed up. Customer Service Representative Delivered top-tier support via email and chat, resolving product inquiries, order issues, and general concerns. Demonstrated empathy, active listening, and problem-solving skills to create positive customer experiences. Supported process improvement by identifying common customer pain points.