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Siham M.

Siham M.

Project Manager | customer service agent | IT support specialist

I'm a detail-oriented IT support and customer service specialist with hands-on experience helping users solve technical issues and delivering seamless service in fast-paced environments. I bring a calm, professional approach to every client interaction, ensuring clear communication and quick resolutions. • Skilled in troubleshooting basic IT and connectivity issues • Proficient in Microsoft Office, Google Workspace, and CRM tools • Strong multitasking, communication, and problem-solving skills • Background in project coordination and logistics management • Fluent in English; beginner in Polish and Korean Let’s connect—I’m here to support your team and help things run smoothly.

🇵🇱Poznan, Poland$15/hr90% JSSSince Apr 2025

Earnings and projects

MRR
$1.1k

Last 6 months ÷ 6

World#43,225 / 412k
🇵🇱Country#350 / 2,852
Revenue, last 30 days
$390

Last 6 months: $6.8k

World#69,044 / 412k
🇵🇱Country#444 / 2,852
Total earnings
$9.3k

Billed in all: $9.9k

World#202,522 / 412k
🇵🇱Country#1,538 / 2,852
Per project
$9.3k

$6.8k in the last 6 months

World#17,434 / 412k
🇵🇱Country#237 / 2,852
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇱Country#866 / 2,852
Projects in all
1

Across 2 contracts

50% fixed50% hourly
World#360,671 / 412k
🇵🇱Country#2,572 / 2,852

Earnings, last 30 days

$9.9k+$390 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$9.4k$9.6k$9.8k$10.0kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Photograph

Ranked by MRR among everyone on Upwork with the skill.

  1. #14Photograph265 freelancers · 🇵🇱 #1Top 5%
  2. #28Project Budget225 freelancers · 🇵🇱 #1Top 12%
  3. #28Survey Data Analysis225 freelancers · 🇵🇱 #1Top 12%
  4. #37Project Analysis305 freelancers · 🇵🇱 #1Top 12%
  5. #85Project Plans748 freelancers · 🇵🇱 #1Top 11%
  6. #136Server1,052 freelancers · 🇵🇱 #1Top 13%
  7. #233Technical Project Management1,684 freelancers · 🇵🇱 #5Top 14%
  8. #283Data Collection3,620 freelancers · 🇵🇱 #2Top 8%