Mike G.

🌟 Detail-oriented Dispatcher, Scheduler , Virtual Assistant and Advanced Technical & Accounts Receivable Support 🌟 Consistently Delivers High-Quality Results Across All Tasks - Any Services 🌟 Dedicated, Organized, and Highly Trustworthy ✨ Here’s what I bring to the table: 📞 Dispatcher 🔹 Dispatch service providers in real time to get clients help fast 🔹 Match the right provider to the right job based on location and urgency 🔹 Reduce wait times with quick, accurate decisions under pressure 🔹 Coordinate crews and providers from first call to job completion 🔹 Track active jobs, ETAs, and status updates in the CRM 🔹 Communicate clearly with clients and providers to keep everyone informed 🔹 Handle emergencies and last-minute changes with a calm, solution-focused approach 🔹 Maintain accurate case records so nothing slips through the cracks 📅 Scheduler 🔹 Book appointments and estimates with precision, keeping calendars full and organized 🔹 Eliminate double bookings and scheduling conflicts before they happen 🔹 Build efficient daily schedules that keep crews and providers on time 🔹 Assign the right crew to the right job based on scope, location, and availability 🔹 Reschedule quickly around weather, cancellations, and last-minute changes 🔹 Send reminders and confirmations to reduce no-shows 🔹 Keep schedules, job notes, and client details updated in the CRM 🔹 Coordinate with clients and teams to keep every job moving smoothly 🗂️ Admin Virtual Assistant 🔹 Save 10–15+ hours/week by managing calendars, emails, and workflows 🔹 Avoid missed deadlines and double bookings 🔹 Keep documents and files organized 🔹 Maintain CRMs, databases, and spreadsheets 🔹 Streamline processes to boost efficiency 🔹 Draft and proofread professional communications 🔹 Track tasks, follow-ups, and critical items 🔹 Support onboarding, training, and team coordination 👥 Customer & Technical Service Support 🔹 Deliver exceptional customer service via email, chat, and phone 🔹 Maintain and update CRM systems to ensure accurate customer records and follow-ups 🔹 Organize and manage databases, spreadsheets, and digital files efficiently 🔹 Coordinate schedules, meetings, and task reminders to optimize workflows 🔹 Draft, edit, and proofread professional correspondence and reports 🔹 Utilize Google Workspace and Microsoft Office Suite for productivity and collaboration 🔹 Generate reports and dashboards to provide actionable business insights 📋Accounts Receivable Representative 🔹 Recover outstanding balances through high-volume inbound and outbound calls with former residents 🔹 Negotiate fair, compliant payment arrangements that protect revenue and relationships 🔹 Explain lease terms and account details clearly so residents know what they owe and why 🔹 Keep accounts accurate by updating property and client data 🔹 Document every interaction with detailed, reliable account notes 🔹 Stay on top of delinquent accounts with consistent, organized follow-ups 🔹 Exceed productivity and performance goals using a multi-line dialer and multiple systems 🖥️ Software & Productivity Support Services 🔹 Microsoft Office troubleshooting 🔹 Email setup (Outlook, Gmail) 🔹 Cloud storage configuration (OneDrive, Google Drive) 🔹 Basic technical training for users 🎯 Core Soft Skills 🔹 Clear and professional customer communication 🔹 Strong problem-solving under pressure 🔹 Ability to explain complex technical concepts in simple terms 🔹 Patience and empathy with non-technical users 🔹 Adaptability to changing priorities and fast-paced environments 🔹 Strong attention to detail and accuracy 🔹 Effective time management and organizational skills 🔹 Collaboration and teamwork across departments 🔹 Proactive approach to identifying and resolving issues 🔹 Positive attitude and commitment to delivering excellent service