John Axl M.

Are you looking for a Virtual Assistant who can handle customer support, administrative tasks, and daily operations? I have 7+ years of experience in customer service and support, along with hands-on experience in virtual assistance and operations coordination. Here's how I can help your business: -Customer Support: Handle customer inquiries through email and chat, resolve account concerns, and follow up on requests. -Administrative Support: Manage data entry, records, spreadsheets, documentation, and daily task tracking. -Operations Coordination: Coordinate schedules, manage task lists, contact vendors, and follow up on outstanding requests. -Account Management: Process membership cancellations, pauses, reactivations, refunds, and billing inquiries using Mindbody. -Research and Reporting: Research service providers, organize information, and maintain accurate records. Tools I have experience with: Mindbody, Google Sheets, Notion, and other business management platforms. I also hold an IBM Data Analyst Professional Certificate through Coursera, which supports my interest in working with data and improving how information is organized. I value clear communication, accuracy, and keeping tasks organized. I am ready to learn your processes, follow your instructions, and provide consistent support for your business. If you need help managing customer requests, administrative work, or daily operations, let's discuss how I can help.