Sokol S.

I provide Microsoft 365 technical support in English and Italian, helping businesses keep their email, files, and user accounts working reliably. I’m used to cases where the first error message doesn’t tell the whole story. A sharing problem may come from an identity mismatch; an application that looks broken may be missing the right license. I work through those connections, explain what I find, and help you decide what to do next. My work has included tracing a SharePoint sharing error to a conflicting account attribute and guiding administrators through calendar sharing between two organizations. I also support the everyday issues that interrupt work, from Outlook connectivity and shared mailboxes to Office activation and MFA. Areas I can help with: • Exchange Online & Outlook: email delivery, mailbox access, shared mailboxes, permissions, calendars, archiving, and recovery checks. • SharePoint Online & OneDrive: sharing, permissions, synchronization, storage, search, and service access. • Microsoft Entra ID & Microsoft 365 Apps: sign-in, MFA, guest access, user accounts, license assignment, and activation. • Microsoft Teams: access, meetings, calling, collaboration settings, and licensing. • Microsoft 365 administration: subscriptions, billing inquiries, domain/DNS checks, and email authentication. Depending on the issue, I use admin portals, PowerShell, Microsoft Graph, message traces, audit and sign-in logs, and browser diagnostics. Before changing settings, I check the likely impact on your users and data. You can expect clear explanations, practical guidance, and organized case notes. When specialist support is needed, I document the findings and coordinate the next steps with you. I’m available for ongoing Microsoft 365 support and one-off troubleshooting projects. Tell me what is happening and what you have already tried, and we can start there.