Tiina P.

CUSTOMER SERVICE, FINNISH LANGUAGE AND BEAUTY INDUSTRY EXPERT Beauty Industry Expert | Master of Beauty and cosmetics| Marketing Professional | Social Media & Sales Specialist | Finnish language, localization & translation | AI training ✨ Profile Overview: I’m Tiina, Master of Beauty and Cosmetics with over 10 years of experience in the hair and beauty industry. My background combines deep practical expertise as a hair professional with academic knowledge in cosmetic chemistry, marketing, and business management. I specialize in: ✅ Hair & beauty consulting ✅ Product sales & upselling strategies ✅ Social media content ✅ Cosmetic ingredient and product knowledge ✅ Customer experience development ✅ Visual and creative content planning and localization ✅ Translations With experience in both service and retail sectors, I’ve served as a salon assistant manager, social media coordinator, retail sales manager and freelance promoter. I know how to craft messages that connect with customers and drive results. I also have work experience in AI training, translations and annotations as well as article writing and influencer marketing managing. 💬 I'm fluent in Finnish and English, with strong communication and content skills. Whether you need help writing product descriptions, planning a marketing campaign, or refreshing your brand's presence, I bring a mix of creativity and professionalism. I can also write excellent translations and annotations on different subjects due to my academic background. I’m an experienced Customer Service Representative with a strong background working in call centers with both clients and merchants. I handle customer inquiries efficiently and always aim to provide clear, friendly support. I also have excellent IT skills and work confidently with tools like Citrix, Prisma, SAP, Genesys Coud, Slack, Shopify, Freshdesk, Canva, Adobe Express and all basic Windows applications. This means I can quickly navigate multiple systems while solving customer issues and ensuring smooth communication. Let’s create something beautiful together! LANGUAGES Finnish-native English-excellent Swedish-basics German-beginner Greek-beginner