Edward D.

I’m a CRM & Automation Specialist with 6+ years of experience in B2B SaaS, helping companies optimise customer journeys, automate workflows, and improve how teams engage with their customers. I combine technical depth — CRM platforms (HubSpot, Salesforce, Eloqua), lifecycle automation, segmentation, API integrations (Zapier/Make), HTML/CSS troubleshooting, data hygiene, and KPI reporting — with customer-facing experience, including onboarding, training, issue resolution, and continuous process improvement. My focus is always on building scalable, efficient systems that improve adoption, retention, and overall customer value. I enjoy simplifying complexity, solving operational problems, and creating experiences that work better for both teams and customers. Languages: English (Native), Spanish (Advanced), Portuguese (Intermediate). Open to full time and freelance opportunities in CRM, Marketing Automation, Martech Operations, and Customer Success where I can blend technical problem-solving with customer partnership.