Ally T.

Bilingual professional with over 4 years of experience in customer service, business administration, content creation, and Short-Term Rental (STR) operations. Based in Malaysia and married to a Chinese partner, I frequently travel between both countries for business, giving me valuable cross-border insight, which is ideal for multilingual and multicultural tasks. My General Experience: STR Operations & Owner Relations – managing 40 luxury STR properties, monthly owner reporting, billing, maintenance coordination, and system management using Guesty and Breezeway Virtual & Personal Assistance – client follow-ups, travel coordination, calendar management Customer Service – handling client inquiries, support, and issue resolution Business Administration – accounting coordination, document management, SOPs, reporting Multilingual Translation – English ⬌ Chinese / Malay / Cantonese / Hokkien Social Media & Content – social media management, content planning, copywriting Livestreaming & Product Hosting – Shopee, Facebook, Ctrip Tutoring – Accounting, Math, Mandarin, English (95%+ pass rate) My Finance Experience: ESG assessments Equity research and investor briefings Investor reports and financial analysis Supporting fund managers with data-driven insights Conducting ongoing due diligence reviews Whether you need reliable admin support, translation help, STR operations management, or light financial analysis, I deliver accuracy, care, and professionalism, with proven ability to organize complex workflows, coordinate teams, and maintain high-quality standards across multiple tasks.