Amal J.

Risk & Operations Specialist with over 10 years of experience across fraud detection, merchant risk management, training, and project execution in global organisations including PayPal, Amazon, and Accenture. Proven expertise in end-to-end transaction monitoring, chargeback analysis, and AML compliance, with a sharp focus on safeguarding financial integrity and improving customer experience. Skilled in leading cross-functional projects, designing training programs, and onboarding new teams to meet operational goals in high-risk environments. Adept at developing SOPS, conducting quality audits, and facilitating global learning interventions in partnership with curriculum designers and SMES. Recognized for balancing business risk with service excellence, and for being a reliable team leader, SME, and proactive problem-solver. Fluent in English, with a strong commitment to accuracy, confidentiality, and operational efficiency. Pursing my Postgraduate Diploma in Management (Finance) and MBA in Digital Marketing. Currently seeking freelance or remote roles in data entry, admin coordination, risk analysis, training support, or email handling, where detail matters and deadlines count