Muhammad Adan R.

Are you seeking a highly reliable and seasoned customer support specialist to expertly manage live chat, email, or Shopify customer service? With over 5 years of proven success in delivering exceptional, seamless support and swiftly resolving customer inquiries, I excel at elevating client satisfaction and strengthening brand loyalty. Connect with me—send an invite—and let’s collaborate to provide your customers with outstanding, world-class support! 🔹 My Goal To provide consistent, high-quality service rooted in professionalism, honesty, reliability, and positivity—ensuring your customers receive the best experience and your operations run smoothly. I enjoy building long-term relationships, but I’m equally open to short-term projects. I love working across different industries, which allows me to grow while delivering top-level support tailored to your needs. 📌 What I Do: Respond to customer inquiries via email and live chat Handle social media comments and messages professionally Track and follow up on orders Manage orders, refunds, re-orders, and supplier coordination Streamline and improve customer service operations 🎯 Dispute & Chargeback Resolution Expertise: (Stripe, PayPal, Klarna, Shopify) Collect supporting documentation Write persuasive, policy-compliant dispute responses Understand and apply platform-specific terms & conditions File and manage appeals Strengthen T&Cs to increase dispute-win rates 🏢 Industries I Have Experience In: E-Commerce Travel & Hospitality Rental Property Management Fashion & Beauty Legal 🛠️ Tools & Platforms I'm Proficient With: Customer Support & CRM: Zendesk, Gorgias, Freshdesk, Help Scout, Helpwise, Zoho, Re:amaze, Leverage, ManyChat, JVZOO, Tawk.to E-Commerce & Property: Shopify, Airbnb, Booking.com, Guesty, HomeAway Communication & Admin: Gmail, Outlook, Phone.com, Google Voice, IONOS, GSuite, Google Calendar Productivity & Collaboration: Trello, Dropbox, Excel, PowerPoint, Google Docs, Canva Other Tools: Zen Planner, Signal, Teledrip, Facebook, Instagram 🤝 Let’s Connect! If you're looking for a dedicated and skilled customer support professional or VA, I’d love to hear more about your business needs. I’m available for interviews and ready to contribute to your growth.