Marjen Coleen S.

Highly skilled and solution-oriented Support Specialist with over 5 years of experience in enhancing client satisfaction while driving company growth. Developed innovative strategies for business development, resolved various agent issues efficiently, and collaborated effectively with clients to address their needs. Proven track record of contributing to team success and achieving company objectives through dedication and strategic problem-solving. Proficient and skilled with the following tools and apps: ● Microsoft Office: Words, Excel, PowerPoint, Outlook, and Teams ● Google Workspace: Docs, Sheets, Slides, Gmail, Chat, Calendar, and Meets ● Canva ● Buganizer System (Google Issue Tracker) ● CRM Platforms: Google Contact Center AI Platform