Victoria C.

🎯 Intake Specialist | Virtual Assistant | Customer Support I am a bilingual customer service and legal intake professional with over 8 years of experience. My background includes customer service, client intake, appointment scheduling, and team coaching. I am passionate about creating positive customer experiences, building trust with clients, and ensuring every interaction is handled with professionalism and empathy. I thrive in remote environments, adapt quickly to new systems and processes, and consistently maintain a high level of accuracy and attention to detail while managing multiple priorities. Core Skills ✔ Bilingual communication (English & Spanish) ✔ Customer Service & Client Support ✔ Client Intake & Qualification ✔ Appointment Scheduling & Calendar Management ✔ CRM Systems & Data Entry ✔ Inbound & Outbound Calls ✔ Conflict Resolution & Problem Solving ✔ Administrative Support ✔ Time Management & Organization ✔ Remote Work Collaboration ✔ Team Coaching & Performance Support ✔ Attention to Detail ✔ Relationship Building & Customer Retention What I Bring to a Team • Strong communication skills with the ability to build rapport and trust with clients • Experience handling high-volume customer interactions while maintaining quality service • A customer-focused approach centered on empathy, efficiency, and professionalism • The ability to work independently and stay organized in remote environments • Quick adaptability to new tools, workflows, and company processes • A proactive mindset and commitment to continuous improvement Tools & Platforms I have worked with 🖥️ Microsoft Office Suite 🖥️ Ring Central 🖥️ Google Workspace 🖥️ Microsoft Teams 🖥️ Slack 🖥️ Client Intake software I’m always eager to learn new tools if required.