Khairul Anam R.

Experienced Senior Technical Support Engineer with expertise in Microsoft 365, Azure AD, Exchange Online, Microsoft Defender, and Microsoft Purview. Skilled in managing complex issues, escalations, and ensuring customer satisfaction. Adept at process improvement, resource management, and fostering a collaborative learning environment. Proven track record in handling critical cases with precision and empowering customers to solve issues independently. Committed to staying updated with the latest security trends and technologies. Experienced in managing vendor relationships and data centre operations, with expertise in networking, IT device configuration. Proven track record in completing full projects and ensuring quality in IT operations.