Heraldo Z.

I bring a strong foundation in both customer service and sales, backed by hands-on experience with top companies like Verizon, Optimum, Dish TV, and National Debt Relief. I've consistently delivered high performance in fast-paced environments, earning trust from customers and exceeding sales targets. Whether I’m resolving a complex issue or helping someone find the perfect service, I take pride in creating a smooth, positive experience that builds loyalty and drives results. What truly sets me apart is my ability to connect with people listening actively, communicating clearly, and staying solution-focused under pressure. I thrive in roles where I can turn challenges into opportunities, and I’ve built a reputation as someone who can be counted on to get the job done right. At the same time, I’m deeply passionate about software development. I’ve been actively studying, building projects, and sharpening my technical skills because I love solving problems with code. My goal is to bring together my customer-focused mindset with my growing developer skills to create better user experiences and build technology that actually helps people. I’m excited about the future and I’m ready to make a real impact.