Ken Y.
Field Service Automation | CRM, AI Voice Agents & Workflow Systems
Missing calls means missing jobs. Manual operations mean slow cash and burned-out staff. I build the automation systems — and the AI agents — that keep field service businesses running without the chaos. Hi, I'm Ken. I build operations and AI automation systems for field service businesses — plumbing, HVAC, cleaning, painting, pressure washing, moving, and the trades. I connect your scattered tools into one system that captures leads, books and dispatches jobs, invoices, collects payment, and follows up — and I build AI voice and chat agents that handle the front line 24/7. Most service businesses don't need more software. They need the tools they already have to talk to each other, an AI layer handling the repetitive work, and a system their team can actually run. 🔧 Field Service Operations Systems: ⚙️ End-to-End Operations Automation — Lead → estimate → scheduling → dispatch → invoicing → payment → review → re-engagement, built in n8n, Make, and Zapier with real error handling. 🗂️ CRM & Field Service Setup — HouseCall Pro, GoHighLevel, Jobber, ServiceTitan, Monday — configured around your actual workflow and integrated with your website, phone, and accounting tools. 💰 Booking & Dynamic Pricing Engines — WordPress or Bubble booking flows with property-based pricing, wired directly into your CRM and payment processor. 📊 Operations Dashboards — Real-time owner/manager views of jobs, revenue, technician performance, and pipeline — including multi-location and multi-brand setups. 🤖 AI Agents & Workflow Development: 📞 AI Voice & Chat Agents — 24/7 agents that answer, qualify leads, book jobs, and follow up. Built with Bland.ai, working across the voice AI stack including Vapi. 🎬 AI Content & Media Automation — End-to-end systems that research competitors and trends, build target personas, generate images/video/captions (Claude, GPT, Kling, Sora, Gemini, ElevenLabs), route through human approval, and auto-publish to social channels. 🔗 Custom AI Workflows — Multi-step automations with routers, API integrations, and human-in-the-loop checkpoints. UGC-style video generation pipelines embedded in custom internal apps. 🧠 How I work: I've built complete operations systems for pressure-washing, painting, and moving businesses — custom websites, deep HouseCall Pro and GoHighLevel integrations, dynamic pricing, and cross-company dashboards spanning multiple brands. On the AI side, I've shipped a full social media automation pipeline and voice agents that handle real customer conversations. I think like an operator, not just a developer. Every system is built for your team to run day-to-day, and I document everything so you're never dependent on me. Let's build the system your business is missing.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $26k
Billed in all: $77,273$77k
$2.6k in the last 6 months
Across 28 contracts
Earnings, last 30 days
Skill rankings: Top 2% in WordPress
Ranked by MRR among everyone on Upwork with the skill.
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