Alick P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

✔Compliance Auditing ✔Customer Service ✔Collections Specialist✔Virtual Assistant ✔Data Entry✔ACES ✔Help Desk ✔ Compliance Auditing ✔ Training & Development I am a results-oriented compliance auditor and customer service professional with strong expertise in multiple industries. I have excelled in my previous roles with Zernet Solar and Fay Servicing International. In one of my notable roles, I helped Fay Servicing’s call center set up and stay operational offshore during COVID-19 by handling 150+ inbound and outbound calls daily while also generating leads for Matic Insurance. ACCOMPLISHMENTS 💡 Quality Score Improvement – Raised quality score from 95% to 98% at Fay Servicing by addressing underlying product knowledge gaps and creating cheat sheets for CSRs. 📊 Perfect QA/QC Record – Maintained a 7-month streak with a 100% no-error score in quality control and quality assurance. 💰 Top Collections Performance – Ranked in the top collectors for 5 months, collecting over $200,000 in fees while maintaining a very low Average Handle Time. 🏦 Mortgage Systems Expertise – Skilled with industry tools including Black Knight MSP and ACES. 🚀 Work Station and Lightning-Quick Internet Speed: Equipped with a fast internet connection and a rock-solid work-from-home station, I guarantee a seamless and uninterrupted workflow.