Ehtasham M.

customer services specialist specialist and chargeback.

Hello As a dedicated and detail-oriented Customer Support Specialist with over 4 years of experience, I specialize in email-based support, with a strong focus on handling disputes, chargebacks, and escalated customer concerns. My goal is to help businesses protect their revenue while maintaining a high standard of customer satisfaction and professionalism. I have worked with e-commerce platforms, SaaS companies, and payment processors, assisting in the prevention and resolution of chargebacks, managing customer disputes through PayPal, Stripe, and other gateways, and responding to escalated customer issues via email with empathy, accuracy, and speed. My core competencies include: Responding to customer inquiries and concerns promptly via email Preparing detailed and persuasive documentation for chargeback responses Reviewing transaction history, communication logs, and policies to support claims Collaborating with internal teams (billing, fraud, legal) to resolve disputes Using tools like Zendesk, Gorgias, Freshdesk, Help Scout, and CRM platforms Maintaining a professional tone while de-escalating tense customer interactions Monitoring and reducing chargeback ratios and maintaining compliance I understand how critical customer experience and revenue protection are for your business. With every case I handle, I aim to turn challenging situations into positive outcomes — both for your customers and your bottom line. If you're looking for a reliable, proactive, and experienced email support agent to handle your disputes and chargebacks efficiently, I'm here to help. Let’s connect and discuss how I can contribute to your support operations! Regards,