Paula Patricia P.

PROFESSIONAL SUMMARY I've been in customer care for over a decade, starting as a Fraud Specialist and then transitioning to an Escalation Expert. This journey has greatly sharpened my problem-solving skills and taught me how to keep customers happy even under pressure. I'm dedicated to enhancing the customer experience and adding value to my team. In 2022, I made a transition to the Domestic Transport Team in Supply Chain Management as a Transport Control Consultant. This role allowed me to dive deeper into Business-to-Consumer and Business-to-Business logistics management, where I focused on tracking customer orders and collaborating with teams and carriers to improve delivery outcomes. Additionally, I recently completed my White Belt Training, which has enhanced my skills in process improvement and enabled me to contribute to my team's success. With my strong customer service background and knowledge in supply chain management, I'm eager to embrace new challenges in a fast-paced environment.