Michelle E.

I’m a Customer Experience and Marketing Support Specialist with over 20 years of experience helping teams deliver great service and smooth communication. I support small businesses and creative teams by managing their customer interactions, marketing coordination, and project workflows, so they can focus on growth while I handle the details that keep things running seamlessly. Here’s how I can help: ✅ Handle customer inquiries with empathy, professionalism, and speed ✅ Provide administrative and back-office support for online businesses ✅ Create and manage marketing briefs, calendars, and reports ✅ Set up workflows in tools like Asana, ClickUp, Trello, or HubSpot ✅ Maintain CRM updates, follow-ups, and customer records ✅ Support onboarding, renewals, and client satisfaction processes I’m known for clear communication, reliability, and genuine care for my clients’ success. Whether you need a customer service partner, a project coordinator, or a marketing assistant, I’ll bring structure, calm, and consistent delivery to your business. Let’s work together to help your customers feel cared for and your systems stay on track.