Hermela A.
Cold Caller, Customer Support, V/A, Appointment setter
I'm a reliable and detail-oriented Virtual Assistant with experience in admin support, customer service, and outreach. I help busy professionals stay organized, manage communication, and streamline daily tasks. 🔹 My skill set includes: Email & calendar management Data entry & online research Appointment setting & cold calling CRM updates & lead follow-ups Customer support (email, chat) Task tracking & document handling 💻 Tools I work with: Google Workspace, Microsoft Office, Trello, Notion, Slack, Zoom, Canva, and more. I’m proactive, well-spoken, and comfortable handling both backend tasks and client-facing communication. Let’s work together to keep your operations running smoothly.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4.5k
Billed in all: $8,141$8.1k
$450 in the last 6 months
Across 12 contracts
Across 16 contracts
Earnings, last 30 days
Dotted: longer than usual between two readings. Hatched: over two weeks without one.
Skill rankings: Top 18% in Cold Email
Ranked by MRR among everyone on Upwork with the skill.
- #260Real Estate Cold Calling1,357 freelancers · 🇪🇹 #4Top 19%🇪🇹#4 of 10
- #360Sales Development1,688 freelancers · 🇪🇹 #6Top 21%🇪🇹#6 of 21
- #371Cold Email2,025 freelancers · 🇪🇹 #1Top 18%🇪🇹#1 of 9
- #515Customer Care2,153 freelancers · 🇪🇹 #1Top 24%🇪🇹#1 of 4
- #1,010Telemarketing4,857 freelancers · 🇪🇹 #5Top 21%🇪🇹#5 of 31
- #1,098Appointment Setting5,158 freelancers · 🇪🇹 #8Top 21%🇪🇹#8 of 36
- #1,329Cold Calling6,565 freelancers · 🇪🇹 #10Top 20%🇪🇹#10 of 37
- #2,859Online Chat Support11,527 freelancers · 🇪🇹 #1Top 25%🇪🇹#1 of 3