Cinthya K. M.

I am a bilingual professional (English C1 / Native Spanish) with experience supporting U.S.- based organizations across healthcare, insurance, technology, and customer service environments. I provide high-level virtual assistance and operational support, partnering with teams to enhance efficiency, ensure compliance, and deliver consistent client satisfaction. My experience spans account coordination, CRM management, scheduling, and cross-functional administrative support within fast-paced, regulated industries. My background includes HIPAA-compliant scheduling, insurance policy support, collections outreach, and soft sales, with a strong focus on accuracy, professionalism, and process optimization. I am known for being dependable, detail-oriented, and proactive in supporting business operations and client-facing functions. 💼 Platforms • Microsoft Office, Google Workspace, Zoom, Teams, Slack • Salesforce, Zendesk, Twilio, Avaya, RingCentral, NICE, CTM • EMR/EHR: gGastro, Sunwave.