Amarachi O.

Need a reliable Customer Support & Operations Specialist who actually takes ownership? I help e-commerce brands, logistics companies, and growing businesses deliver excellent customer service, stay organized, and keep daily operations running smoothly. I understand the challenges of managing high customer volumes, unresolved inquiries, order issues, follow-ups, scheduling, documentation, and time-sensitive operations. My goal is simple: keep customers informed, solve problems quickly, and make sure nothing falls through the cracks. With 3+ years of customer support experience I have handled 500+ emails daily and managed 100+ customer calls, while maintaining professional, accurate, and empathetic communication. I’m also experienced in supporting Shopify-based businesses and coordinating dispatch and logistics operations. Here’s how I can help: • Email & Live Chat Customer Support • Shopify & E-commerce Support • Customer Inquiry & Order Management • Returns, Refunds & Issue Resolution • CRM & Customer Record Management • Dispatching & Logistics Coordination • Scheduling, Follow-Ups & ETA Monitoring • Documentation & Administrative Support • Driver, Broker & Customer Communication I’m reliable, organized, detail-oriented, proactive, and comfortable working independently in fast-paced environments. I don’t just respond to tasks. I follow through until the issue is resolved. If you need someone who can communicate professionally, solve problems, support your customers, and keep operations organized, send me a message or invite me to your job. I’d love to help.