Carlocaleb Armando P.

Bilingual customer service trainer with 3+ years of experience at Teleperformance supporting major U.S. healthcare brands such as Ambetter, Wellcare, and Allergan Aesthetics. I specialize in training agents on billing systems, claims processing, audits, payment tracers, and customer interaction. I also managed post-training evaluations and performance follow-ups to ensure team readiness (Speed to Competency). Fluent in English and Spanish, with strong skills in communication, onboarding, and process documentation.