Pablo R.

I'm a **Multilingual Quality Auditor** with over 15 years of experience in customer support and more than 6 years specializing in quality auditing, customer experience, and operational excellence. I help businesses improve service quality by reviewing customer calls, chats, emails, and support interactions, ensuring compliance with company standards and identifying opportunities for continuous improvement. My work includes performance evaluations, quality scorecards, CRM documentation, detailed reporting, and actionable feedback that helps teams deliver a better customer experience. Throughout my career, I've worked in remote, multilingual environments supporting global teams across customer service, content moderation, and quality operations. I thrive in roles that require accuracy, analytical thinking, attention to detail, and strong communication skills. In addition to quality auditing, I have extensive experience in translation, transcription, and localization, allowing me to evaluate multilingual customer interactions and content with a strong understanding of language, tone, and cultural context. I am fluent in English (C2), Spanish, and Portuguese. I am committed to delivering objective evaluations, clear documentation, and practical recommendations that help organizations improve performance, maintain quality standards, and create outstanding customer experiences. **Core Skills** • Quality Auditing & Call Monitoring • Customer Support Quality Reviews • CRM Documentation & Reporting • Performance Evaluation & Feedback • Process Compliance • Content Moderation • Customer Experience • Translation & Localization **Languages** Spanish (Native) | Portuguese (Native) | English (C2)