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Sofia D.
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Sofia D.

Experienced Customer Service | virtual Assistant

I am passionate about delivering exceptional customer service and creating positive experiences for every individual. With a strong focus on understanding customer needs, I excel in effective communication, problem-solving, and de-escalation techniques to ensure issues are resolved swiftly and satisfactorily. Dedicated to enhancing customer satisfaction, I am committed to building lasting relationships through attentive service and proactive support. My skills and enthusiasm enable me to contribute to a welcoming and efficient service environment, ultimately helping your organization reach new levels of customer delight.

🇻🇪Maracay, Venezuela$8/hr100% JSS4.01 (2)Since May 2025

Earnings and projects

MRR
$330

Last 6 months ÷ 6

World#94,461 / 412k
🇻🇪Country#933 / 3,245
Revenue, last 30 days
$0

Last 6 months: $2k

Total earnings
$5.7k

Billed in all: $5.9k

World#243,150 / 412k
🇻🇪Country#2,063 / 3,245
Per project
$1.1k

$660 in the last 6 months

World#113,840 / 412k
🇻🇪Country#1,038 / 3,245
Projects, last 6 months
3

Across 4 contracts

0% fixed100% hourly
World#66,479 / 412k
🇻🇪Country#396 / 3,245
Projects in all
5

Across 6 contracts

17% fixed83% hourly
World#266,042 / 412k
🇻🇪Country#1,724 / 3,245

Earnings, last 30 days

$5.9kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$5.8k$5.9k$6.0k$6.1kOct 8Oct 23Nov 7

Skill rankings: Top 24% in Google Docs

Ranked by MRR among everyone on Upwork with the skill.

  1. #309Server1,052 freelancers · 🇻🇪 #7Top 29%
  2. #1,909Google Docs8,007 freelancers · 🇻🇪 #38Top 24%
  3. #2,419Phone Communication6,538 freelancers · 🇻🇪 #30Top 37%
  4. #7,900Microsoft Excel32,523 freelancers · 🇻🇪 #141Top 24%
  5. #11,990Customer Service37,167 freelancers · 🇻🇪 #188Top 32%