Stanley I.

Certified Technical Support Specialist and System Administrator, with certification in Cloud Engineering and DevOps. I handle two things for small businesses, startups, and remote teams: running the support desk, and keeping infrastructure stable. Support work: ticket resolution in Zendesk, Freshdesk, and HubSpot. I diagnose issues, explain the cause in plain language, and guide customers or team members through the fix until it's fully closed. Infrastructure work: AWS (EC2, VPC, RDS, EKS, IAM), Docker, Kubernetes, Terraform, CI/CD pipelines with GitHub Actions and ArgoCD, monitoring with Datadog. Recent work cut deployment time from 2+ hours to 45 minutes and reduced cloud infrastructure costs by up to 40% through right-sizing and automation. Skills: - Ticketing & Helpdesk: Zendesk, Freshdesk, HubSpot - Cloud: AWS (EC2, VPC, RDS, EKS, IAM) - Infrastructure: Docker, Kubernetes, Terraform - CI/CD: GitHub Actions, ArgoCD - Monitoring: Datadog Ticket backlog growing, or infrastructure starting to feel fragile? Message me. I'll ask a few questions and give you a straight answer on what it'll take to fix.