Aldana C.

I am a hospitality professional with experience in customer support, reservation management, and administrative assistance, both on-site and remotely. I specialize in managing bookings and guest inquiries through email, WhatsApp, and online platforms such as Cloudbeds, ensuring accurate coordination and clear communication at all times. My background includes front desk operations, check-in and check-out processes, daily reporting, night audits, and cash reconciliation, always maintaining strong organization and attention to detail. I also provide concierge support, including arranging tours, transfers, and personalized recommendations, with a strong focus on guest satisfaction and service quality. I am highly organized, reliable, and comfortable handling multiple requests in fast-paced environments while delivering professional and friendly customer service.