Heer B.

HR Generalist | HR Operations 5+ years of hands-on HR experience across employee lifecycle management, HR administration, onboarding & offboarding, performance management, employee engagement, employee relations, staffing and HR reporting with global organizations including Accenture and Crest Data Systems. Experienced as a primary HR contact for employees and managers, supporting people matters while ensuring HR processes and policies are implemented effectively. HR Service Delivery | HR Analytics Alongside my enterprise HR experience, I bring recent Upwork experience in Business Operations and HR Service Delivery. For Boutique Consulting firm, I develop SOPs, workflows and process documentation; across Upwork projects, I have also developed 5 HR educational articles covering HR Process Automation, HR Service Delivery, HR Operating Models, HR Case Management and HR Help Desk. I’m certified in HR Analytics from IIM Rohtak and have used Tableau, Workday, HRMS and Excel to support data-driven HR decisions and reporting. Core Expertise: HR Operations & Employee Lifecycle Management Business Operations & Process Improvement HR Service Delivery, HR Help Desk & Case Management SOP Development & Process Documentation Performance Management & Employee Engagement Talent Acquisition & Staffing Stakeholder Management & Employee Relations HR Analytics & Reporting Workday, Tableau, HRMS, Notion, Asana & Microsoft Excel