Heer B.

HR Operations | Business Operations | HR Service Delivery | HR SME

HR and Business Operations professional with 5+ years of enterprise HR experience across multinational IT services organizations, including Accenture, complemented by successful Upwork engagements as an HR Service Delivery Subject Matter Expert and Business Operations Manager. Experienced in managing the full employee lifecycle, stakeholder collaboration, process improvement, SOP development, workflow documentation, and scalable business systems. Certified in HR Analytics (IIM Rohtak), with hands-on experience using Workday, Tableau, HRMS, Microsoft Excel, Notion, and Asana to improve workflows, support data-driven decision-making, and build efficient people and business processes. Selected as an HR Subject Matter Expert to develop educational content on HR Service Delivery, HR Help Desk, HR Case Management, and HR Process Automation. Core Expertise HR Operations & Employee Lifecycle Management Business Operations & Process Improvement HR Service Delivery, HR Help Desk & Case Management SOP Development & Process Documentation Performance Management & Employee Engagement Talent Acquisition & Staffing Stakeholder Management & Employee Relations HR Analytics & Reporting Workday, Tableau, HRMS, Notion, Asana & Microsoft Excel