Sofia Isabela R.

I help e-commerce businesses and merchants prevent chargebacks before they occur, protecting merchant accounts and keeping dispute rates clean. What I Do: Chargeback & Fraud Prevention: Managing alerts on platforms like Ethoca and Verifi to issue timely pre-dispute resolutions and stop chargebacks before they happen. Client Onboarding & Platform Transfers: Onboarding clients smoothly onto chargeback prevention software and handling account transfers. CRM & Platform Management: Hands-on experience navigating and managing operations across multiple CRMs and e-commerce systems Customer Support & Issue Resolution: Resolving order issues, cancellations, and customer complaints proactively so buyers don't file disputes with their bank.