Holchi A.

𝗟𝗲𝘀𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗳𝗶𝗿𝗲𝗳𝗶𝗴𝗵𝘁𝗶𝗻𝗴. 𝗠𝗼𝗿𝗲 𝘁𝗶𝗺𝗲 𝘁𝗼 𝗴𝗿𝗼𝘄 𝘆𝗼𝘂𝗿 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀. I'm an 𝙀𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 & 𝙆𝙡𝙖𝙫𝙞𝙮𝙤 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 with 𝟭,𝟳𝟬𝟬+ 𝗨𝗽𝘄𝗼𝗿𝗸 𝗵𝗼𝘂𝗿𝘀 + 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗯𝗲𝘆𝗼𝗻𝗱 𝘁𝗵𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, helping ecommerce and DTC brands manage the day-to-day work behind their stores - from marketplace operations and customer support to email marketing and retention. I connect the moving parts, resolve issues, and take ownership so founders spend less time chasing tasks and more time focusing on growth. 𝗪𝗛𝗔𝗧 𝗜 𝗖𝗔𝗡 𝗧𝗔𝗞𝗘 𝗢𝗙𝗙 𝗬𝗢𝗨𝗥 𝗣𝗟𝗔𝗧𝗘 🛒 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗠𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: - Shopify store management, product listings, website updates and order management - Amazon, eBay, Bunnings, TikTok Shop and marketplace support - Inventory monitoring, fulfilment coordination and shipping issues - B2B/wholesale operations and customer order issues 📧 𝗞𝗹𝗮𝘃𝗶𝘆𝗼, 𝗘𝗺𝗮𝗶𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻: - Klaviyo campaigns, flows and email builds - Segmentation, conditional splits and automation - Welcome, abandoned checkout, post-purchase and retention flows - Email/SMS execution, campaign scheduling and performance monitoring 💬 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: - Customer inboxes, order enquiries, returns, refunds and replacements - Shipping investigations, escalations and customer communication - AI-assisted support training and response refinement ⚙️ 𝗦𝘆𝘀𝘁𝗲𝗺𝘀, 𝗦𝗢𝗣𝘀 & 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: - SOPs, knowledge bases and workflow documentation - Operational troubleshooting and process improvement - Automation, task coordination and cross-team follow-ups 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘? 𝗜 𝘀𝗲𝗲 𝘁𝗵𝗲 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝗼𝘁𝗵𝗲𝗿𝘀 𝗺𝗶𝗴𝗵𝘁 𝗺𝗶𝘀𝘀. A recurring customer issue may need a better Shopify process. A retention problem may need improved segmentation. A repetitive support task may be an opportunity for automation. I look beyond completing isolated tasks to help resolve underlying issues, improve consistency and build processes that make day-to-day operations easier to manage. With experience working across ecommerce operations, Klaviyo, customer experience and marketplace workflows, I can work independently, follow established systems and take tasks from investigation through implementation. 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: Shopify • Klaviyo • Amazon • eBay • Bunnings • TikTok Shop • Shopify Flow • Google Workspace • Notion • Trello • Canva • AfterShip 𝗪𝗛𝗘𝗡 𝗧𝗢 𝗥𝗘𝗔𝗖𝗛 𝗢𝗨𝗧 ↓ Your ecommerce tasks are piling up across multiple channels ↓ Your Klaviyo campaigns or flows need building, cleanup or improvement ↓ Customer and fulfilment issues are consuming too much of your time ↓ You need better SOPs, more consistent workflows or reliable operational support 𝗡𝗲𝗲𝗱 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘄𝗵𝗼 𝗰𝗮𝗻 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘁𝗵𝗲 𝗱𝗼𝘁𝘀 𝗮𝗻𝗱 𝗴𝗲𝘁 𝘁𝗵𝗶𝗻𝗴𝘀 𝗱𝗼𝗻𝗲? Send me a message with your store, current challenges or the tasks taking up your time. Let's discuss where I can help.