Princess S.

Senior Dispute & Chargeback Specialist and Fraud Expert

Dispute & Chargeback Specialist | PayPal, Shopify, Adyen, Klarna, Stripe, Maverick, Airwallex, Payarc. Hi, I’m Princess, a detail-oriented Dispute and Chargeback Specialist with hands-on experience handling fraudulent claims, subscription disputes, and customer concerns for eCommerce businesses. I specialize in managing chargebacks from start to finish by reviewing cases, gathering strong evidence, and submitting well-structured representments to improve win rates and minimize revenue loss. I have worked with Shopify stores, including dropshipping and subscription-based businesses, and understand the unique challenges of recurring billing disputes. I also have experience handling subscription platforms such as Skio and Loop, ensuring proper dispute handling, billing validation, and customer communication for recurring orders. Beyond disputes, I bring a strong background in customer service by handling inquiries, complaints, and escalations with empathy and professionalism to maintain high customer satisfaction and reduce potential chargebacks. 💼 What I Can Help You With Chargeback handling and representment including fraud, unrecognized transactions, and item not received Subscription dispute management using Skio and Loop Evidence collection and case building Shopify order review and fraud analysis Customer support and complaint resolution Chargeback monitoring and prevention strategies Payment processor coordination using Stripe, Adyen, and PayPal 🛠 Tools and Platforms I Use CRM and customer support tools include Shopify, Zendesk, Intercom, Richpanel, and Freshdesk Payment processors and dispute platforms include Stripe, Adyen, and chargeback portals Subscription and checkout systems include Skio, Loop, Checkout Champ also known as Konnective, and ShipOffers ✨ Why Work With Me I focus not only on resolving disputes but also on helping businesses reduce chargeback rates and protect their revenue. I am highly organized, detail-oriented, and committed to delivering accurate and timely results. Let’s work together to reduce your chargebacks and improve your dispute success rate.