Mauricio M.

I help businesses keep operations organized, clients supported, and projects moving — combining 7+ years of hands-on experience in luxury hospitality, administration, guest services, and operational coordination. I currently oversee day-to-day Wellness & Entertainment operations at a Marriott Luxury Collection resort, coordinating schedules, purchasing, quotations, suppliers, service orders, documentation, guest experiences, and cross-department projects. My hospitality background also includes Front Desk, Butler/Concierge, reservations, guest relations, and international customer service. I also provide remote administrative and operations support, managing project tracking, deadlines, client correspondence, proposals, documentation, and follow-ups through tools such as Monday .com and Google Workspace. My experience includes: • Operations & Project Coordination • Executive & Administrative Support • Guest Experience & Customer Service • Reservations, Scheduling & Itinerary Coordination • Client, Supplier & Vendor Communication • Purchasing, Quotations & Procurement • CRM, Lead Tracking & Follow-Up • Documentation, Reporting & SOPs • Monday .com, Microsoft 365 & Google Workspace • Canva, Notion & AI Productivity Tools • Make .com Workflow Automation • AI Voice Agent & Inbound Workflow Projects I am particularly well suited for businesses in hospitality, travel, property management, wellness, fitness, and other service-based industries where strong operations and client experience need to work together. Beyond traditional administrative support, I am developing and implementing automation workflows using tools such as Make, Twilio, Vapi, and AI-assisted systems to reduce repetitive work and improve operational efficiency. I am fluent in English and Spanish, with additional French and Italian, and I am available for ongoing remote support, long-term contracts, contract-to-hire opportunities, and specialized projects. If you need someone who can understand both the client experience and the operations behind it, I can help keep the moving pieces organized and identify opportunities to make the process more efficient.