Stephanie L.

I'm a Customer Support & Community Engagement Specialist with a strong foundation in client service, virtual assistance, and creative project management. I help entrepreneurs and small teams deliver exceptional customer experiences by managing the day-to-day interactions that build trust and loyalty. With a BFA in Design and a background spanning hospitality, wellness, education, and entertainment, I bring excellent communication skills, tech-savvy systems thinking, and a thoughtful, human-centered approach to every interaction. Whether I’m handling customer inquiries, engaging with community members through email or social media, or keeping your inbox and calendar running smoothly — I help ensure your customers feel heard, valued, and connected to your mission. 🔑 Key Skills: Customer Support (Email, Chat, Contact Forms) Community Engagement & Retention Scheduling & Calendar Management Admin Support & Process Organization CRM Platforms (e.g. HubSpot, Mailchimp, Notion, Google Suite) Content Assistance & Light Copywriting I thrive in mission-driven environments and am especially effective in fast-paced, heart-centered businesses where client connection is key.