Mostafa S.

Telemarketing Team Supervisor & Hebrew and English Tutor

Profile Trilingual Specialist (Hebrew, English, Arabic) and Instructor with a proven track record in Talent Acquisition and Screening, having conducted numerous initial interviews for technical and linguistic roles at a multinational level. Highly skilled in Data Governance and Quality Assurance (Veeva OpenData) and adept at complex Customer Service Management (Booking.com). Currently leveraging instructional and linguistic expertise as a Hebrew Language Instructor and Freelancer to deliver high-quality content and drive professional development. I'm currently also working as a Telemarketing specialist to make upsells/cross-sells for existing customers for Orbio World. I possess practical experience in professional content production, including recording and editing instructional and corporate videos in Hebrew, Experience HEBREW INSTRUCTOR The Academy Giza, EGYPT July 2022 - Present • learning institution providing both in-person (offline) and online comprehensive Hebrew language courses. • Curriculum Management: Developed and delivered dynamic, market-driven curricula covering all aspects of professional Hebrew (reading, writing, grammar, and specialized translation), focused on preparing students and graduates for immediate employment. • Engagement & Cultural Immersion: Fostered an engaging learning environment through interactive activities, cultural workshops, and immersive language practice designed to cultivate passion for the language and enhance retention. HEBREW TUTOR EGYPT January 2020 - Present • Providing extra help to students struggling with reading, writing, and grammar. • Assessing a student's strengths and weaknesses in different areas, planning session plans to target specific skills, and developing ways to help them improve. • Providing coursework related to Hebrew culture and literature. Regular assessments are used to gauge a student's progress. • Translation techniques and strategies coursework for those who would like to specialize in translation. CSG (CUSTOMER SERVICE GUEST) Concentrix Smart village, EGYPT August 2020 - June 2021 • Managed a high volume of guest inquiries and complex complaints across all communication channels, including Inbound/Outbound Calls, Emails, and Messaging, ensuring comprehensive service delivery. • Conflict Resolution: Specialized in handling reservation discrepancies, financial disputes, and post-stay complaints, effectively de-escalating conflicts to protect the reputation of both the company and the property partners. • Platform Guidance: Provided detailed guidance and technical assistance to guests regarding booking modifications, cancellations, and navigation of the platform and mobile application features. • Case Ownership: Took full ownership of escalated cases, coordinating with internal departments (Finance, Payments) to resolve complex transactional inquiries swiftly and accurately. HEBREW FREELANCER Aqlama March 2019 - March 2021 • Hebrew recording project; 400 Hebrew sentences in general topics one recorded by recordvoice application. • Hebrew Transcription Project; 500 hours of audio files on general topics. • Hebrew recording project; 100 Hebrew sentences on general topics are transcribed and recorded. • Quality Assurance (QA): Ensured 100% accuracy in transcription and adherence to strict linguistic guidelines and client-specific style guides across multiple simultaneous projects. • Translation Support: Provided ad-hoc translation and linguistic review services between Hebrew and Arabic/English as required by project scope. DATA STEWARD Veeva OpenData September 2025 - October 2025 • Data Validation & Quality Assurance: Managed and maintained data integrity for a specialized set of Healthcare Professionals (HCPs) and Healthcare Organizations (HCOs) within the Veeva Network. • Web Research & Verification: Conducted extensive 40-hour weekly web research using open-source intelligence (OSINT) and proprietary tools to validate, verify, and update credential information for HCPs and HCOs. • Specialized Language Vetting: Utilized advanced proficiency in Hebrew to verify complex professional and organizational data from native-language sources, ensuring the highest standards of accuracy in a niche market. CUSTOMER SERVICE REPRESENTATIVE Concentrix Smart village, EGYPT June 2022 - September 2025 • Served in the same past role until Jan 2023 and a ne LOB has been launched to support the business of properties. CSP (Customer Service Partner). • Technical Account Management: Served as a primary technical and operational contact for property partners, utilizing a joint system to manage and modify critical property data (rates, availability, and tax policies) to maximize accuracy and booking potential. • Revenue & Visibility Optimization: Consulted partners on strategic listing enhancements (e.g., descriptions, photos, amenities) to improve visibility and sales conversions, directly contributing to increased bookings and revenu