Bunmi O.

Clients who drift away don't renew, refer or finish. I make sure yours stay engaged and get results. • 300+ learners and clients supported since 2021 • 95%+ retention: people rarely drop out of the programs I run • Onboarding time cut by 50% by building better systems • 1,000+ people trained through Google's Digital Skills for Africa programme • 100% Job Success on Upwork, 900+ hours logged How I do it: • Onboard new clients and set clear expectations from day one • Run regular check-ins (Mon/Wed/Fri) with each client in their own Slack channel • Track weekly progress and follow up with anyone who stalls • Tailor CVs to specific job descriptions and run mock interviews (9 job seekers landed roles in under 90 days) • Build simple systems that save my team time, like ChatGPT prompt templates for faster, tailored CVs • Run training programmes end to end: sign-ups, trainers, course content, certificates and interview prep (90% completion rate at my own academy) Tools I use: Slack, Notion, Trello, Google Workspace, Airtable, Apollo, Mailchimp, Calendly, GoHighLevel, Zoom, ChatGPT I'm comfortable on UK hours (Lagos is 0-1 hour from UK time) and at home in async teams. If your clients or learners need someone who will actually follow through with them, I'd love to hear about your program.