Mykhailo K.

Operations Manager | Systems, SOPs & Automation for Agencies

Agencies and service businesses hire me when operations are holding back growth - too many tools, no clear processes, and the founder doing work they shouldn't be doing. I come in, map what's broken, and build the systems that fix it: SOPs, dashboards, automated workflows, and clear ownership across the team. I've done this as a CEO and operations lead across multiple businesses - I know what chaos looks like, and I know how to turn it into something that runs without you. Current engagement: campaign operations and systems audit for a US-based marketing firm (Airtable, SharePoint, Excel dashboards). Tools I work with: Airtable, Notion, ClickUp, Asana, SharePoint, Excel, n8n, Make, Zapier — and whatever your team already uses. What you get at the end of an engagement: documented processes your team can actually follow, dashboards that show what's happening without asking anyone, and automations that remove the repetitive work. I work best with agency owners and service business founders who are between 5–50 people and feel like they're the bottleneck in their own company. If that's you — message me with a brief description of where things are breaking down. I'll tell you in 24 hours whether I can help and how.